IT ENGINEER

Desired Candidate’s Profile:

Qualification:

• Bachelor’s degree in computer science or related field.
• Minimum of 3 years of experience in IT support roles.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows 10) are a plus.
• Strong communication and interpersonal skills.
• Proven ability to work independently and collaboratively within a team.

Brief Key Responsibilities:

• Technical Support and Troubleshooting:
  Provide expert technical support to end-users, diagnosing and resolving hardware, software, and network issues promptly.
  Utilize advanced troubleshooting skills to identify the root cause of problems and implement effective solutions, ensuring minimal disruption  to daily operations.
• System Administration and Maintenance:
  Administer and maintain desktops, laptops, servers, and other IT infrastructure components to guarantee optimal performance and reliability.
  Execute routine maintenance tasks, including software updates, patches, and security configurations, to uphold system integrity and protect against potential vulnerabilities.
• User Training and Documentation:
  Conduct user training sessions to enhance IT literacy and minimize recurring technical issues, empowering end-users to efficiently utilize technology.
  Develop and update comprehensive documentation, including FAQs and user guides, to facilitate user self-help and streamline the resolution process.
• Collaboration and Project Involvement:
  Collaborate with cross-functional teams to implement IT projects, contributing technical expertise to ensure successful project outcomes.
  Participate in the planning and execution of IT initiatives, such as system upgrades, migrations, and integrations, to improve overall organizational efficiency.
• Security and Compliance:
  Implement and enforce IT security policies and procedures to safeguard sensitive data and ensure compliance with industry standards.
  Conduct regular system audits, identify vulnerabilities, and implement corrective measures to fortify the organization’s IT security posture.

No. of Vacancies: 1

Vacancy: Active