Our Lean Jour­ney


KAEFER is on a journey to create customer value by continuously improving its processes to eliminate waste. The company’s objective is to deliver its services to customers without any incidents, on time, and in the most cost-efficient way. This includes providing services right the first time, according to clients’ quality requirements.

To meet this objective, KAEFER is committed to the following:

  • Building health and safety into processes and using the most secure and efficient work methods and tooling.
  • Creating a stable flow of work, without interruptions and waiting times for workers.
  • Working with optimal crew sizes within a work process, so that everybody can always add value, and nobody has any waiting time.
  • Ensuring that all needed material is available (right piece, right time, right place, right quantity, right quality) so that workers can constantly perform their work and their motion to collect materials is reduced to a minimum.
  • Performing work with “First time right” policy, meeting quality requirements of clients and avoiding any rework.
  • Using visual controls to compare actual process performance to expected performance, including safety, on-time delivery, productivity, and quality.
  • Conducting a proper root cause analysis in case of performance deviations to stabilize and further improve the process.

KAEFER believes that it can become better every day. Therefore, the company is routinely analyzing and improving its processes towards the next target condition. Managers are coaching their teams to strengthen their problem-solving capabilities and confidence as a base for this continuous process improvement routine and culture.

The “True North” is the direction of KAEFER’s Lean Journey. Striving for the True North is part of the company’s strategy to increase its competitive strength by being recognized, more efficient, and different.

Benefits of KAEFER’s Lean Journey

KAEFER’s Lean Journey has resulted in several benefits for the company, including:

  • Increased customer satisfaction
  • Improved safety performance
  • Reduced costs
  • Increased productivity
  • Enhanced employee morale


KAEFER is committed to its Lean Journey and believes that it will continue to reap the benefits of this approach in the years to come. The company is confident that its Lean Journey will make it a more competitive and successful organization.

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